Customer Service Representative – German, Danish or Swedish speaking.

Supreme SL is hiring 4 Customer Service Representative. The successful candidates will work in our office in Fuengirola and will be required to speak and write fluently at least one or more of the above-mentioned languages. Other languages are an advantage.

As Customer Service Representative you will be working exclusively with our Danish client Dancover A/S, who is an international web company selling storage shelters, work tents, boat shelters, marquees, party tents, greenhouses and tarpaulins both for the B2B and B2C marked.

We will give priority to the native speakers. All candidates have to be capable of speaking and writing in English.

As Customer Service Representative your primary goal is to support Dancovers Clients and ensure a great Customer experience. You will be supported both by our Team Leader and our clients Customer Service dept. in Denmark. The majority of customer contacts will be inbound.

Your Challenges:

• Offer direct customer support guaranteeing effective communication and resolution
• Telephone attention
• Online chat
• Answering mails
• Following up on orders
• Handling of customer claim & returns
• Track and trace
• Back up for sale

Qualifications:

• Experience with Customer Service or Sale
• Experienced PC user
• Knowledge of Navision an advantage
• Dynamic problem solver and customer-oriented
• Dedicated, positive, honest and structured teamplayer
• Capable of multitasking
• Native language skills

We offer:

• Full time employment
• Working hours 09:00 -18:00
• Salary 18.000 -21.000 Euros gross/year based on qualifications
• Training in Dancovers products and business
• Full back up from our local Team Leader and our clients Customer Service dept.
• Challenging, dynamic and fun working environment
• Expected start March 1^st.

Please forward your application and CV in English, by mail to Mr. Anders Ostgaard. Mail address: job@dancover.com.

Qualified candidates will be invited for an online Teams screening interview. The second interview will take place in Supreme Call Centers office in Fuengirola.